Essential Job Duties

• Accept and process payments for utilities, taxes, and miscellaneous accounts using computerized accounting systems.
• Provide exceptional customer service by assisting customers with billing inquiries, payment information, due dates, and account questions.
• Accurately receive and process cash, checks, and credit card payments.
• Balance cash drawers and assist with preparing daily bank deposits.
• Prepare daily cash receipt reports and support additional financial reporting functions as needed.
• Maintain organized records including receipts, invoices, billing documents, and related files.
• Answer and direct incoming telephone calls while documenting and routing inquiries appropriately.
• Assist with preparing, processing, and distributing bills, notices, and correspondence.
• Receive, organize, and maintain office supplies and departmental inventory.
• Operate standard office equipment including computers, calculators, copiers, printers, fax machines, shredders, and mailing equipment.
• Utilize Microsoft Excel and other office software to maintain records, track information, and generate reports.
• Perform other administrative and clerical duties as assigned.

Qualifications

• High school diploma or GED.
• Previous experience in customer service, cash handling, data entry, or office administration.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with the public in a professional manner.

• Experience using Microsoft Excel and other Microsoft Office applications.
• Previous experience in a government, financial, or accounting office environment.

Knowledge, Skills & Abilities

• Strong customer service skills with the ability to communicate professionally both in person and over the phone.
• Ability to accurately count money, make change, reconcile cash drawers, and process financial transactions.
• Proficiency with data entry, Microsoft Excel, and standard office software programs.
• Ability to maintain confidentiality and handle sensitive financial information.
• Strong organizational and multitasking abilities in a high-volume office setting.
• Ability to follow written and verbal instructions and complete assignments independently.
• Knowledge of basic mathematics, grammar, spelling, and office procedures.

Work Environment

• Fast-paced office environment with frequent interaction with the public.
• Position requires professionalism, accuracy, and the ability to manage multiple tasks while maintaining excellent customer service standards.