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Job #:
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159883
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Title:
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Insurance Customer Service Representative
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Location:
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Rocky Mount, VA
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Salary Range:
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$40,000 per year
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Position:
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INSURANCE CLERK
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Description:
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AmeriStaff is seeking a Insurance Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Will play a key role in meeting the overall insurance needs of clients across both Personal Lines and Life & Health products.
Benefits of the Insurance Customer Service Representative: - In-office position
- Monday through Friday
- 8:30 am – 5:00 pm
- $40,000 a year.
Responsibilities of the Insurance Customer Service Representative: - Provide professional, responsive service to an assigned book of personal lines accounts
- Manage policy renewals, including binding coverage, reviewing policies for accuracy, invoicing, preparing proposals, and delivering policies
- Respond promptly to client service requests, including resolving complex coverage and underwriting issues
- Effectively manage multiple tasks and deadlines simultaneously
- Service Life & Health policies, including beneficiary changes, billing inquiries, and policy updates
- Support and process individual medical insurance applications
- Provide service assistance for senior products (e.g., Medicare Advantage, Medicare Supplements, Part D plans) and supplemental products (dental, vision, ancillary coverages)
- Support clients during Open Enrollment and Annual Enrollment Periods, managing high-volume service requests, plan changes, and eligibility questions
- Provide general coverage education within licensing and compliance guidelines
- Coordinate with insurance carriers and vendors to help resolve service and claims-related issues
- Work independently to manage day-to-day responsibilities with minimal supervision
- Balance workload across multiple lines of business, including seasonal fluctuations
- Assist management with special projects and other duties as assigned
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Requirements:
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Requirements of the Insurance Customer Service Representative: - High School Diploma required; four-year degree preferred
- 2–3 years of experience in Personal Lines and Life & Health insurance
- Active Property & Casualty and Life & Health licenses required
- Experience with Medicare, senior products, and individual health insurance
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
- Salesforce experience preferred, but not required
- Strong organizational skills, attention to detail, and ability to manage competing priorities
- Professional work ethic and strong customer service orientation
- #INDAI2472
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Job Type:
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Permanent
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Post Date:
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06/01/2026
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