AmeriStaff is seeking an experienced Customer Service Representative for a leading materials manufacturer dedicated to enhancing quality of life. This position is located in Martinsville, VA. The ideal candidate will hold a Bachelor’s degree and have prior customer service or sales experience.

BENEFITS OF THE CUSTOMER SERVICE REPRESENTATIVE:

• Monday–Friday schedule

• Hours: 10:00 AM – 7:00 PM

• Pay: $21 per hour

RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE:

• Create and maintain customer files

• Answer incoming calls, process orders, and generate invoices

• Maintain strong product knowledge and stay informed on competitor offerings

• Deliver exceptional customer service by responding to inquiries and resolving issues

• Present pricing, credit terms, and conditions in line with company policies

• Process customer warranties and returns

• Monitor promotional pack inventory and assemble additional packs as needed

• Support Outside Sales Representatives

• Cross-train in production planning to assist with physical inventory counts

• Cross-train in shipping to support order fulfillment

• Uphold all safety policies and procedures

• Complete special projects as assigned by the manager

REQUIREMENTS OF THE CUSTOMER SERVICE REPRESENTATIVE:

• Bachelor’s degree required

• Previous customer service and/or sales experience required

• Experience with Salesforce and SAP

• Strong communication skills

• Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer skills

• #INDAI2472